Contact Centre Call Handling
Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids must be submitted through this portal. All queries regarding this...
Buyer
The Arts Council England
Value
£40,000
Published
10 Jul 2017
Closes
28 Jul 2017
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79419000
Evaluation consultancy services
Lots
Lot default Contact Centre Call Handling
£40,000
Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat. Additional information: D...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
10 Jul 2017
Opportunity notice on Contracts Finder
Tender notice · Web page
Link to eSourcing Portal
Not provided
Link to eSourcing Portal
Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.