South Cambridgeshire District Council - Reporting Solution for Microsoft Teams Direct Routing

Overview\r A reporting solution is required for Microsoft Teams Direct Routing. The reporting solution must be able to provide detailed reports for MS Teams Auto Attendants, Call Queues & Individual Teams Telephony Users for both internal & PSTN calls.\r \r Solution Capabilities\r The solution must be able to report on the following statistics: Call Volumes, Call Duration, Queue Wait Times, Presence of Queue Members, Caller ID, Abandoned Calls, Missed Calls, Start-time/End-time, Visualisations of Call Legs (on-hold...