Provision of UK Customer Satisfaction Index Report
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services. 12 month Extensio...
Buyer
Driver and Vehicle Licensing Agency
Value
£41,700
Published
19 Aug 2025
Closes
15 Jul 2024
Procurement details
Source
Contracts Finder
Region
Swansea
Procurement method
Direct
Category
Services
Contract starts
31 Jul 2024
Contract ends
31 Jul 2025
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot default Provision of UK Customer Satisfaction Index Report
£50,040
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its pos...
Delivery: Wales · United Kingdom, Wales, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
29 Jul 2024
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.