Customer Digital Services - Consultancy prior notification

Thirteen Housing Group are seeking a Proof-of-Concept (PoC) solution to underpin the plan to further streamline and automate the customer service offer which will ultimately gain additional insight from the customer allowing us to improve the offer whilst automating the process. Thirteen is actively seeking a provider of appointment-based case management services. Looking to streamline and automate the current offer, but having the added benefit of improved planning and resource allocation for the customer services...