Customer Immersion Programme (2025 - 28)
The Customer Immersion Programme within CPD has responsibility for planning and driving forward customer understanding. Immersion being seen as integral to the HMRC design process. CPD SLT are championing all teams to utilise the insight immersion can bring. We aim to build on the expansion of the immersion programme a senior levels including DDS and DGS. Customer Immersion has been identified as an essential part of the initial approach to building capability, empathy and understanding in our staff.
Buyer
H M REVENUE & CUSTOMS
Value
£135,000
Published
24 Nov 2025
Closes
27 Nov 2025
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other Direct Award
Category
Services
Contract starts
28 Nov 2025
Contract ends
28 Nov 2028
CPV classifications
73110000
Research services
Lots
Lot default Customer Immersion Programme (2025 - 28)
£135,000
The Customer Immersion Programme within CPD has responsibility for planning and driving forward customer understanding. Immersion being seen as integral to the HMRC design process. CPD SLT are championing all teams to utilise the insight immersion can bring. We aim to build on the expansion of the immersion programme a senior levels including DDS and DGS. Cu...
Delivery: United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
24 Nov 2025
Awarded contract notice on Contracts Finder
Award notice · Web page
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