9704 - Redesign of Norwich City Council's customer contact centre

Norwich city council has a busy customer contact centre and reception (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum. Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The existing customer contact centre is to be adapted to form one large hall in which the various departments within the council will conduct business with their customers. The customer contact centre layout will b...