independent review of GMC customer complaints handling

The GMC is inviting quotes for an independent customer complaints review service. The independent review service would have the responsibility of reviewing the effectiveness of our complaints handling via an annual audit and report. We would require the person / organisation appointed to undertake a representative sample of complaints (to be agreed with us), review them against our policy and framework and then report back via a annual report on complaints handling to the Council of the GMC. In this initial stage r...