Consultant Support for the Review of Customer Experience

Sutton Housing Partnership (SHP) is an Arm's Length Management Organisation (ALMO) providing a repairs and maintenance service to residents living in 7,500 homes in the Borough, with a portfolio ranging from high rise estates, small residential blocks and street properties. It is a high performing ALMO with aspirations to be the best and deliver outstanding services to each and every resident. SHP wishes to contract with a company who will be able to deliver: - A review of the customer experience and journey of our...