New Website: Design and Build

Alliance Homes Group’s website has been in place since 2010. Its main purpose is to give information; it has limited functionality and does not support the Group’s aim of having 50% of tenants engaging with us digitally by 2018. Currently visits to the website are in the region of 70 unique visitors a month and last year around 600 residents used the website to report a repair. This compares with around 50,000 calls to the repairs hotline (albeit not all repairs related). The vast majority of visitors are looki...