Accreditation Consultancy Services

The Parliamentary and Health Service Ombudsman (PHSO) wishes to introduce an internal accreditation process for circa 80 senior caseworkers who carry out its investigations into complaints. PHSO has developed a draft framework in house to build on and have completed the recruitment of a training team to take on initial anticipated internal assessor and lead trainer roles. PHSO has the longer term objective of converting the internal scheme to an external scheme. We have already launched a comprehensive role ready a...