T0407 Critical Success Factors to Re-mode Customer Journey

The key purpose of this service is: 'to research the critical success factors required to influence the re-moding of targeted customer journeys away from single-occupancy car use, using National Highways network and assets.' The key objectives include the following: 1. Understand which of the gaps in evidence and understanding from the 2021/22 work should be developed in further detail in this project. 2. Consolidate findings from the following 2021/22 projects including: a. Critical Success Factors of Transport In...