WSCC - JS - Soft Market Test - Outsourced Contact Centre
Soft market engagement The Council is looking to procure an outsourced Contact Centre solution to support it's Customer Experience Service. This solution is intended to replace the Council's existing arrangements which will expire in September 2022. The purpose of this soft market test is to seek feedback from Service Providers on the business and technical requirements of a proposed procurement of an outsourced Contact Centre underpinned by the Council's Customer Service Target Operating model (TOM). Please read t...
Buyer
West Sussex County Council
Value
Not provided
Published
13 Oct 2021
Closes
25 Oct 2021
Procurement details
Source
Contracts Finder
Region
West Sussex (South West)
Procurement method
Other
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79510000
Telephone-answering services
Lots
Lot default WSCC - JS - Soft Market Test - Outsourced Contact Centre
Value not provided
Soft market engagement The Council is looking to procure an outsourced Contact Centre solution to support it's Customer Experience Service. This solution is intended to replace the Council's existing arrangements which will expire in September 2022. The purpose of this soft market test is to seek feedback from Service Providers on the business and technical...
Delivery: South East · United Kingdom, South East, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
13 Oct 2021
Opportunity notice on Contracts Finder
Tender notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.