DWP Digital Channels Contact Centre (DC3)
The existing DWP contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP...
Buyer
Department for Work & Pensions
Value
£265,320,000
Published
18 Jun 2025
Closes
25 Sept 2023
Procurement details
Source
Contracts Finder
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
6 May 2025
Contract ends
6 May 2030
CPV classifications
48000000
Software package and information systems
Lots
Lot default DWP Digital Channels Contact Centre (DC3)
£265,320,000
The existing DWP contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
6 Jun 2025
Awarded contract notice on Contracts Finder
Award notice · Web page
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Contains public sector information licensed under the Open Government Licence v3.0.