eCase Correspondence Complaints case management System 2019
eCase background: Digital had a requirement to replace the system (Comet) supporting Ministerial Correspondence (MC), Parliamentary Questions (PQs) and Freedom of Information (FoI) requests which need urgent remediation. Systems were over 14 years old and not fully supported. Although the overall caseload is a tiny proportion of DWP's correspondence the targets are monitored closely by Ministers, Cabinet Office, the Information Commissioner (FOI) and Parliament's Procedure Committee (PQ's). Delays processing cases...
Buyer
Department for Work & Pensions
Value
£407,318
Published
11 Jul 2019
Closes
1 Jul 2019
Procurement details
Source
Contracts Finder
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
14 Jul 2019
Contract ends
11 Mar 2020
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default eCase Correspondence Complaints case management System 2019
£407,318
eCase background: Digital had a requirement to replace the system (Comet) supporting Ministerial Correspondence (MC), Parliamentary Questions (PQs) and Freedom of Information (FoI) requests which need urgent remediation. Systems were over 14 years old and not fully supported. Although the overall caseload is a tiny proportion of DWP's correspondence the targ...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
11 Jul 2019
Awarded contract notice on Contracts Finder
Award notice · Web page
n/a
Not provided
n/a
Tender notice · PDF
Contains public sector information licensed under the Open Government Licence v3.0.