TfL 91640 Contact Services Framework
TfL are looking to award a number of Framework Agreements to be carried out on behalf of Transport forLondon (TfL) Contact Centres. The Framework Agreements will include contact handling (defined as aninteraction between a customer and a contract centre) and card fulfilment. The first 2 batches of work will bepackaged into 2 call off contracts delivering contacts that relate to ticketing (Oyster and Contactless PaymentCards), with a annual volume of between 2 m and 4 m minutes per year and fulfilment of circa 300 0...
Buyer
TRANSPORT FOR LONDON FINANCE LIMITED
Value
£100,000,000
Published
18 Nov 2016
Closes
13 Jul 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342000
Marketing services
Lots
Lot default TfL 91640 Contact Services Framework
£100,000,000
TfL are looking to award a number of Framework Agreements to be carried out on behalf of Transport forLondon (TfL) Contact Centres. The Framework Agreements will include contact handling (defined as aninteraction between a customer and a contract centre) and card fulfilment. The first 2 batches of work will bepackaged into 2 call off contracts delivering con...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
18 Jun 2015
Opportunity notice on Contracts Finder
Tender notice · Web page
OJEU Notice
Not provided
OJEU Notice
Application/pdf · PDF
Contains public sector information licensed under the Open Government Licence v3.0.