FWK1116-Provision of Customer Services Training

The Authority wants to appoint a supplier who can work with us to deliver customer service training and potentially other learning interventions that supports achievement of our customer service strategy and delivers cultural change. This training will be delivered to members of staff who work on the Parliamentary Estate. The Authority's starting point will be to develop and deliver a core workshop that compliments the roll out of the Compliments, Complaints or Comments (CCC) Project. We are seeking a provider who...