COVID-19 Vaccination Helpline - Call Handling
The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that provides an alternative to the digital booking platform (National Booking Service) to facilitate the booking of vaccine appointments. This agreement supplies the inbound contact centre services required to deliver the CVH. This includes provision of: · call centre agents; · contact centre software licences; · CRM software licences; · IT support; and · related management services to manage and report on the provision of services.
Buyer
NHS England
Value
£53,867,602
Published
26 Feb 2021
Closes
14 Dec 2020
Procurement details
Source
Contracts Finder
Region
London
Procurement method
Selective
Category
Services
Contract starts
6 Jan 2021
Contract ends
7 Jul 2021
CPV classifications
79000000
Business services: law, marketing, consulting, recruitment, printing and security
Lots
Lot default COVID-19 Vaccination Helpline - Call Handling
£53,867,602
The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that provides an alternative to the digital booking platform (National Booking Service) to facilitate the booking of vaccine appointments. This agreement supplies the inbound contact centre services required to deliver the CVH. This includes provision of: · call centre agents; · contact c...
Delivery: East Midlands · United Kingdom, East of England · United Kingdom, London · United Kingdom, North East · United Kingdom, North West · United Kingdom, South East · United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
26 Feb 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.