Provision of a Central Telephony Operator Service (CTOPS) for FCDO
Called off from Lot 2: Contact Centre Services of Crown Commercial Service's RM3185 Contact Centre Services framework agreement. 24 month contract with 2 x 1 year extension options. FCDO require a Central Telephony Operator Service for the provision of call handling Services for the FCDO "General Enquiries" number and the Legalisation Office "General Enquiries" number. FCDO "General Enquiries": the Supplier will be responsible for answering calls from members of the general public and routing to a named user or dep...
Buyer
Foreign, Commonwealth and Development Office
Value
£3,000,000
Published
8 Mar 2021
Closes
4 Dec 2020
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
1 Mar 2021
Contract ends
29 Mar 2023
CPV classifications
79511000
Telephone operator services
Lots
Lot default Provision of a Central Telephony Operator Service (CTOPS) for FCDO
£3,000,000
Called off from Lot 2: Contact Centre Services of Crown Commercial Service's RM3185 Contact Centre Services framework agreement. 24 month contract with 2 x 1 year extension options. FCDO require a Central Telephony Operator Service for the provision of call handling Services for the FCDO "General Enquiries" number and the Legalisation Office "General Enquiri...
Documents
Unlock document linkAwarded contract notice on Contracts Finder
8 Mar 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
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