Quality Assurance and Speech Analytics - PP1015
Orbit have recently transitioned to a new telephony platform, Anywhere365, (API Info) and as part of this transition have moved away from the previous Quality Management System. Quality Management is vital to our business, especially our Contact Centre and as part of this transition we are looking to implement a new solution for this purpose. We would like to enter into contract with a suitable provider who can implement an automated quality management system across all our calls, emails and live chats. The contrac...
Buyer
ORBIT GROUP LIMITED
Value
£240,000
Published
6 Jan 2021
Closes
8 Feb 2021
Procurement details
Source
Contracts Finder
Region
Coventry
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default Quality Assurance and Speech Analytics - PP1015
£240,000
Orbit have recently transitioned to a new telephony platform, Anywhere365, (API Info) and as part of this transition have moved away from the previous Quality Management System. Quality Management is vital to our business, especially our Contact Centre and as part of this transition we are looking to implement a new solution for this purpose. We would like t...
Delivery: England · United Kingdom, England, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
6 Jan 2021
Opportunity notice on Contracts Finder
Tender notice · Web page
Advert
Not provided
Advert
Tender notice
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