TfL 91640 Customer Services Framework
TfL are looking to award a number of Framework Agreements to be carried out on behalf of Transport forLondon (TfL) Contact Centres. The Framework Agreements will include contact handling (defined as aninteraction between a customer and a contract centre) and card fulfilment. The first 2 batches of work will bepackaged into 2 call off contracts delivering contacts that relate to ticketing (Oyster and Contactless PaymentCards), with a annual volume of between 2 m and 4 m minutes per year and fulfilment of circa 300 0...
Buyer
TRANSPORT FOR LONDON FINANCE LIMITED
Value
£0
Published
18 Nov 2016
Closes
1 Sept 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
31 Mar 2016
Contract ends
31 Mar 2022
CPV classifications
79342000
Marketing services
Lots
Lot default TfL 91640 Customer Services Framework
£0
TfL are looking to award a number of Framework Agreements to be carried out on behalf of Transport forLondon (TfL) Contact Centres. The Framework Agreements will include contact handling (defined as aninteraction between a customer and a contract centre) and card fulfilment. The first 2 batches of work will bepackaged into 2 call off contracts delivering con...
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
24 Mar 2016
Awarded contract notice on Contracts Finder
Award notice · Web page
Contract Awards Notice
Not provided
Contract Awards Notice
Application/pdf · PDF
Contains public sector information licensed under the Open Government Licence v3.0.