ITSM Toolset Service and Implementation Support

The Authority requires an IT Service Management Toolset (Toolset) based on the Contracting Authority's software as a service delivery model. The Toolset should include configuration, integration, and knowledge transfer to up-skill the Contracting Authority's internal capability and flexibility to move to another service/license model at the Contracting Authority's option. There will be an on-going occasional requirement for professional resources to be provided by the Supplier. Specifically the successful Supplier...