Review of the Rail Ombudsman
The purpose of this research is to ensure that the Rail Ombudsman continues to provide a timely and effective means of redress for consumers. It should review the operation of the Rail Ombudsman scheme against the terms on which it was appointed, current best practice, and the reporting relationships between the Rail Ombudsman and the relevant parties.
Buyer
OFFICE OF RAIL AND ROAD
Value
£75,000
Published
11 Dec 2019
Closes
3 Jan 2020
Procurement details
Source
Contracts Finder
Region
London
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
73110000
Research services
Lots
Lot default Review of the Rail Ombudsman
£75,000
The purpose of this research is to ensure that the Rail Ombudsman continues to provide a timely and effective means of redress for consumers. It should review the operation of the Rail Ombudsman scheme against the terms on which it was appointed, current best practice, and the reporting relationships between the Rail Ombudsman and the relevant parties.
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
11 Dec 2019
Opportunity notice on Contracts Finder
Tender notice · Web page
ORRCT 19-61 Form of Tender
Not provided
ORRCT 19-61 Form of Tender
Tender notice · Word document
ORRCT 19-61 Form of Agreement Draft
Not provided
ORRCT 19-61 Form of Agreement Draft
Tender notice · Word document
ORRCT 19-61 DISCLAIMER
Not provided
ORRCT 19-61 DISCLAIMER
Tender notice · Word document
Bravosolution Joining Instruction for open tender
Not provided
Bravosolution Joining Instruction for open tender
Tender notice · Word document
ORRCT 19-61 ITT
Not provided
ORRCT 19-61 ITT
Tender notice · Word document
Contains public sector information licensed under the Open Government Licence v3.0.