Merseytravel Customer Contact Centre System Integration and Services

As part of our continual improvement, the customer telephone contact centre has evolved over time to introduce a range of new services into the team with a view to improving access for our customers. Merseytravel is interested to continue this drive and improve our customer experience and evolve the Call Centre into a dedicated Customer Contact Centre ? handling all forms of customer contact and embracing new technology to do so. The Current Call Centre Consists of approximately 20 staff, covering the hours of 07:0...