Call Centre Solution
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
Buyer
SOUTHERN HOUSING
Value
Not provided
Published
19 Oct 2023
Closes
21 Nov 2023
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
64200000
Telecommunications services
Lots
Lot default Call Centre Solution
Value not provided
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The so...
Delivery: London · United Kingdom, South East · United Kingdom, London, South East, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
19 Oct 2023
Opportunity notice on Contracts Finder
Tender notice · Web page
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Not provided
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.