NHSBT0910 National Contact Centre

This contract concerns the provision of a leading edge, donor focused multi-channel National Contact Centre (NCC) solution dealing with inbound and outbound contacts from potential and existing blood donors as well as those wishing to register or who are already registered with the NHS Organ Donor Register (ODR), and members of the public. We expect any potential provider to be able to deliver an integrated multi channel approach including inbound calls, outbound calls, web from handling, emails, SMS, interactive m...