Provision of Contact Centre Assessor
Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres. Supplier required to carry out annual assessment.
Buyer
DRIVER & VEHICLE LICENSING AGENCY
Value
£15,000
Published
17 Oct 2019
Closes
19 Sept 2019
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Direct
Category
Services
Contract starts
13 Oct 2019
Contract ends
13 Oct 2022
CPV classifications
72225000
System quality assurance assessment and review services
Lots
Lot default Provision of Contact Centre Assessor
£15,000
Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres. Supplier required to carry out annual assessment.
Delivery: Wales · United Kingdom, Wales, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
17 Oct 2019
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.