Provision of Specialist Telephony Training

Description of Requirement: (along with any interdependencies and business criticality): DVLA has entered into a minimum of a 5 year contract with Wavenet with the Mitel components providing the core part back office element. ITS have an ongoing requirement to build and develop the technical capability of their staff to ensure the service is maintained and supported fully during this period. This requirement is for a flexible 3-year call-off contract for MiVoice Telephony Training, which is essential to ensure DVLA...