Independent review of the National Customer Service Centre (NCSC) and Business Support & Processes of Delivery

A professional service with leading edge customer experience is required to undertake an independent strategic review of a large administrative customer support function in CQC. The service includes a diverse range of tasks, with the requirement of both a regional presence and a central contact centre & processing centre. The review is expected to provide expertise on an operating model that can be benchmarked with similar organisations, a focus on future proofing in line with the strategy of the organisation, whil...