CRM-Website Implementation (Prior Information Notice)

The purpose of this PIN is to show our interest in engaging with suppliers that have solutions that can deliver the following either directly or through subcontracted services: 1) Website design (UI/UX); 2) Content management; 3) Case management; 4) Customer relationship management; 5) Online customer self-service account; 6) Event and appointment bookings (public and internal); 7) Forms with lookup and attachment capabilities; 8) Data and information transfer to/from back-office systems; 9) Sentiment analysis; 10)...