RBCS 2011 Contract Best Value Review

Lambeth Council's RBCS 2011 Contract is a large outsourced contract that delivers the following services: • Lambeth Revenues service (Council Tax and Business Rates complete end-to-end) • Lambeth Benefits service (initial contact only) • Lambeth Contact Centres (Corporate Services & Housing) The incumbent supplier is Capita (LGS). The current contract commenced in 2011 although the Housing contact centre element only joined the contract in 2018. Periodically the RBCS 2011 needs to be 'best value benchmarked',...