HMRC Customer Communication Services

HMRC's Customer Communication requirements are split into three distinct categories and the procurement aggregates all of them under one services agreement: Document Design, Composition and Control. HMRC currently owns the design of documents in-house within its Digital Services team and has a desire to eventually take ownership of all composition activity (composition for bulk printing is currently performed by a third party supplier) and channel control services. The solution will need to allow us to streamline t...