Service Desk Provision
The supplier will provide a 24/7 service desk provision. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests. Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.
Buyer
Pension Protection Fund
Value
£1,002,481
Published
21 Aug 2023
Closes
13 Jun 2023
Procurement details
Source
Contracts Finder
Region
Croydon
Procurement method
Selective
Category
Services
Contract starts
13 Jun 2023
Contract ends
13 Jun 2027
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default Service Desk Provision
£1,002,482
The supplier will provide a 24/7 service desk provision. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests. Professional services has been included to incorporate more...
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
21 Aug 2023
Awarded contract notice on Contracts Finder
Award notice · Web page
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