Provision of Automated Intelligent enabled Telephony and Searchbot Service
The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.
Buyer
Hull City Council
Value
£195,504
Published
14 Dec 2020
Closes
3 Nov 2020
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
4 Nov 2020
Contract ends
3 Nov 2023
CPV classifications
48512000
Interactive voice response software package
Lots
Lot default Provision of Automated Intelligent enabled Telephony and Searchbot Service
£195,504
The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.
Delivery: Yorkshire and the Humber · United Kingdom, Yorkshire and the Humber, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
14 Dec 2020
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.