Housing Repairs Call Centre - Market Engagement

Lambeth are driving forward a project to change the way we deliver our Housing Repairs Call Centre Services. The Council is carrying out market engagement to assist in understanding the market's approach to the provision of Housing Repairs Call Centre Services to help the Council define its requirements. The authorities proposed model will be outsourced resources and insource technology. Therefore the supplier will provide call centre staff and Lambeth will provide all technology to enable management of contact We...