Telephony/Unified Communications Solution

Over the last 18 months Mid Devon District Council (MDDC) has faced significant challenges due to the Covid19 pandemic. The Council has been faced with 1. radically changing our service delivery model 2. balancing shifting customer and staff expectations 3. modernising current working practices 4. maintaining financial sustainability. All of the above occurred before we were able to invest in our infrastructure to provide seamless communications between staff and with our customers. With the shifted expectations on...