Contact Engagement Programme - Telephony Services - Voice Automation
Provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform.
Buyer
H M REVENUE & CUSTOMS
Value
£19,008,915
Published
27 Nov 2020
Closes
10 Feb 2020
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
27 Aug 2020
Contract ends
27 Aug 2024
CPV classifications
72212512
Interactive voice response software development services
Lots
Lot default Contact Engagement Programme - Telephony Services - Voice Automation
£19,008,915
Provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform.
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkEarly engagement notice on Contracts Finder
9 Aug 2019
Early engagement notice on Contracts Finder
Market engagement notice · Web page
SAP Ariba Registration Guidance
Not provided
SAP Ariba Registration Guidance
Bidding documents · PDF
SAP Ariba General Guidance
Not provided
SAP Ariba General Guidance
Bidding documents · PDF
SAP Ariba General Guidance
Not provided
SAP Ariba General Guidance
Bidding documents · PDF
Awarded contract notice on Contracts Finder
27 Nov 2020
Awarded contract notice on Contracts Finder
Award notice · Web page
Untitled document
Not provided
Contract signed · PDF
Contains public sector information licensed under the Open Government Licence v3.0.