'Out-of-Hours' Call Handling Service - 21-211-E

Thanet District Council is seeking a suitable supplier for the provision of an Out-of-Hours Call Handling Service. The Service is for Out-of-Hours call handling from customers and others seeking emergency assistance and other assistance from the council. The Out-of-Hours period for the council is between 1700hrs and 0845hrs, the following day, on weekdays and for a 24 hour period at weekends, to include Bank holidays and other statutory holidays for services listed in the Council's Standby Emergency Procedure Manua...