Ofwat and Consumer Council for Water Customer research on sewage in homes in England and Wales

Ofwat and CCW are working together on this project to gain a better understanding of customers' experiences of sewer flooding in homes and/or gardens. Regulation of this focuses primarily on preventing sewer flooding from taking place. But it is also important to understand the service customers receive when it does occur. This contract is for qualitative research with household water customers who have experienced sewer flooding. The objectives of the research are: • Set out the range of experiences household cu...