Customer Center Services for CSG
The Home Office seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, Escalations points, and any technical-related support questions.
Buyer
Home Office
Value
£233,267
Published
12 Sept 2023
Closes
8 Aug 2023
Procurement details
Source
Contracts Finder
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
31 Aug 2023
Contract ends
17 May 2024
CPV classifications
79512000
Call centre
Lots
Lot default Customer Center Services for CSG
£598,493
The Home Office seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, Escalations points, and any technical-related support questions.
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
12 Sept 2023
Awarded contract notice on Contracts Finder
Award notice · Web page
Framework Schedule 6 - Order Form Template and Call-Off Schedules v2 (Foundever Signed)
Not provided
Framework Schedule 6 - Order Form Template and Call-Off Schedules v2 (Foundever Signed)
Contains public sector information licensed under the Open Government Licence v3.0.