Replacement IT Service Management (ITSM) System
The Council is seeking to appoint a suitably experienced and qualified Provider (the Provider) to deliver a cloud-hosted replacement IT Service Management (ITSM) system. The current ITSM tool has been in place since 2015. With the advancement of technology, the Council is keen to take advantage of up-to-date technology, functionality, current call handling and asset management systems to improve and enhance service delivery to its customers. Addendum A provides bidders with overview information about the current IT...
Buyer
City of Bradford Metropolitan District Council
Value
£897,100
Published
31 Mar 2026
Closes
23 Jan 2026
Procurement details
Source
Contracts Finder
Region
Bradford
Procurement method
Other
Category
Services
Contract starts
31 Mar 2026
Contract ends
31 Mar 2031
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default Replacement IT Service Management (ITSM) System
£2,400,000
The Council is seeking to appoint a suitably experienced and qualified Provider (the Provider) to deliver a cloud-hosted replacement IT Service Management (ITSM) system. The current ITSM tool has been in place since 2015. With the advancement of technology, the Council is keen to take advantage of up-to-date technology, functionality, current call handling a...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
31 Mar 2026
Awarded contract notice on Contracts Finder
Award notice · Web page
Additional data
Not provided
Additional data
Document
User / Company
Not provided
User / Company
Document
Contains public sector information licensed under the Open Government Licence v3.0.