210301 - Medical Priority Dispatch System (MPDS) and NHS Pathways Review

The East of England Ambulance Service NHS Trust (EEAST) operates three control rooms termed Ambulance Operation Centres (AOC) who receive both 999 calls from the public as well as calls from HealthCare Professionals and directly transferred from NHS 111 Providers. Ambulance Trusts utilise one of two approved triage tools to support non-clinical call handlers in the assessment, categorisation and provision of advice in relation to 999 calls. These are known as Medical Priority Dispatch System (MPDS) and NHS Pathways...