The purchase of an Out of Hours Service Desk for De Montfort University, Leicester

DMU has a requirement to purchase an out of hours IT service desk solution to enable effective out of hours IT support to staff and students of the University. There is also a requirement to act as cover for the service desk during departmental meetings during core hours. The solution will be used for providing 1st line IT support and where necessary, escalating incidents to other IT support teams. The expected term of the proposed contract is two-and-a-half (2.5) years. Pricing must be firm for this period. Whilst...