GB-Newcastle upon Tyne: T21/0024 Contact Centre

NOTE: This notice was updated on 06 January 2022 for the following reason: This is a correction of the closure date.(The University is looking to implement a Contact Centre as a Service (CCaaS) to enable improved multi-channel inbound and outbound contact between the University (including our partner organisation staff) and its external customers within the UK and internationally. The aim of the CCaaS is to enhance our customer service model by improving the customer experience through more relevant, efficient and...