RSSB2452 Creating a customer service ethos in RSSB
RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations. In accordance with the background given above, RSSB is seeking an experienc...
Buyer
RAIL SAFETY AND STANDARDS BOARD LIMITED
Value
£0
Published
18 Apr 2017
Closes
15 Mar 2017
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
9 Apr 2017
Contract ends
31 Jul 2017
CPV classifications
79342300
Customer services
Lots
Lot default RSSB2452 Creating a customer service ethos in RSSB
£50,000
RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-cons...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, London · United Kingdom, Rest of the World
Documents
Unlock document linkOpportunity notice on Contracts Finder
9 Mar 2017
Opportunity notice on Contracts Finder
Tender notice · Web page
Annex 1 Organisation Chart
Not provided
Annex 1 Organisation Chart
Tender notice · PDF
Annex 2 List of Members
Not provided
Annex 2 List of Members
Tender notice · PDF
Appendix 2 Draft Contract Terms and Conditions
Not provided
Appendix 2 Draft Contract Terms and Conditions
Tender notice · PDF
Appendix 3 Contract Issues Memo
Not provided
Appendix 3 Contract Issues Memo
Tender notice · Word document
RSSB2452 Request for Proposal
Not provided
RSSB2452 Request for Proposal
Tender notice · PDF
Appendix 4 Pricing Schedule
Not provided
Appendix 4 Pricing Schedule
Tender notice · Excel spreadsheet
Website
Not provided
Website
Tender notice
RSSB2452 Request for Proposal v1
Not provided
RSSB2452 Request for Proposal v1
Tender notice · PDF
Appendix 4 Pricing Schedule
Not provided
Appendix 4 Pricing Schedule
Tender notice · Excel spreadsheet
Awarded contract notice on Contracts Finder
18 Apr 2017
Awarded contract notice on Contracts Finder
Award notice · Web page
RSSB2452 Request for Proposal v1
Not provided
RSSB2452 Request for Proposal v1
Tender notice · PDF
Contains public sector information licensed under the Open Government Licence v3.0.