Invitation to Tender for the provision of a Complaints and Information Request Handling System

The council currently has in place two of the elements for the management of complaints, information requests and data incidents. The skilled central information access team have an established network across other teams to provide responses and gather records. There is a policy and there are detailed processes which are fully documented for most areas. The necessary detail of these processes does mean however that staff in the central team have a lot of information to retain. With the final element in place, the t...