TS15033 Supply of an Internally Hosted Multi-Channel Contact Centre Solution with Associated Services

The Council requires an Internally Hosted Multi-Channel Contact Centre Solution that enables its contact centre to manage and respond to all customer Interactions regardless of Channel. The Solution should be implemented and live (Go-Live) by 27th October 2017 at the latest. Associated services include training, implementation, support and maintenance and ad hoc consultancy. A Web Chat module is required to facilitate the increasing number of enquiries and referrals made by other means (e-mail, Social Media, text m...