PME- Website, CRM and Case Management Consolidation

Leicester city council would like to consult the market on the availability of a platform that we can use to interact with our customers in a more holistic way. We currently have a heterogeneous set of websites that are used for the provision of services. They broadly break down into three categories: • The first consists of our large departmental systems that have a web "portal" to facilitate dealing with customer queries. We are not likely to replace these at this stage, but want to make them appear as one. •...