TfL 90865 Lot 2: Task C - Staff and Information Survey (SIS)
Provision of Staff and Information Survey (SIS), where research is conducted using âmystery shoppingâ techniques to monitor standards of service and highlight any areas where improvements can be made. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience.
Buyer
TRANSPORT FOR LONDON
Value
£2,813,712
Published
18 Nov 2016
Closes
1 Jul 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other
Category
Services
Contract starts
30 Jun 2015
Contract ends
30 Jun 2019
CPV classifications
79311000
Survey services
Lots
Lot default TfL 90865 Lot 2: Task C - Staff and Information Survey (SIS)
£2,813,712
Provision of Staff and Information Survey (SIS), where research is conducted using âmystery shoppingâ techniques to monitor standards of service and highlight any areas where improvements can be made. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer...
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
1 Mar 2016
Awarded contract notice on Contracts Finder
Award notice · Web page
TfL 90865 Lot 2: Task C - Staff and Information Survey (SIS)
Not provided
TfL 90865 Lot 2: Task C - Staff and Information Survey (SIS)
Application/pdf · PDF
Contains public sector information licensed under the Open Government Licence v3.0.