Genesys Licences and Support
Suffolk County Council uses the Genesys CTI platform to support all of its major contact centres both internally and public facing and require Licences and Support for first, second and third line support. Incident SLA's. Technical Support. Advice and guidance around best practice and possible enhancements to future use of Genesys within Suffolk. Assistance with developing and delivering new contact centre solutions. Support to ensure our Genesys platform conforms to relevant security standards, including PSN and P...
Buyer
SUFFOLK COUNTY COUNCIL
Value
£150,000
Published
18 Nov 2016
Closes
16 Mar 2016
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
Lots
Lot default Genesys Licences and Support
£150,000
Suffolk County Council uses the Genesys CTI platform to support all of its major contact centres both internally and public facing and require Licences and Support for first, second and third line support. Incident SLA's. Technical Support. Advice and guidance around best practice and possible enhancements to future use of Genesys within Suffolk. Assistance...
Delivery: East of England · United Kingdom, East of England, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
1 Mar 2016
Opportunity notice on Contracts Finder
Tender notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.