Complaints Handling Satisfaction Survey
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Buyer
OFFICE OF RAIL AND ROAD
Value
£108,284
Published
13 Mar 2025
Closes
21 Feb 2025
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
24 Mar 2025
Contract ends
31 Mar 2029
CPV classifications
79311000
Survey services
Lots
Lot default Complaints Handling Satisfaction Survey
£120,000
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Delivery: United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
7 Feb 2025
Opportunity notice on Contracts Finder
Tender notice · Web page
Untitled document
Not provided
Bidding documents · Word document
Untitled document
Not provided
Bidding documents · Word document
Untitled document
Not provided
Bidding documents · Word document
Untitled document
Not provided
Bidding documents · Word document
Awarded contract notice on Contracts Finder
13 Mar 2025
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.